Personal Information Collection
When you schedule an appointment for service or make a purchase on the Website, we ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your request for service or order. For purposes of billing, you will need to provide your credit card type, number, security code, expiration date and billing address for the card or you may use a payment service such as PayPal where some of this information will be transmitted to us to fulfill your requests. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).
Occasionally we conduct surveys on the Website. If you choose to participate in an online survey, we may request personal information from you. In addition, we may ask for other optional survey information, such as gender, age and previous experiences with other services or PCPal.
We do not knowingly collect information about children or sell products or services to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from or sell products to children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using our Website.
When you visit the Website, small text files known as "cookies" may be stored on your computer's hard drive. Cookies allow us to enhance and customize your online experience and improve the design of our Website. These cookies store random ID numbers and site navigation information such as your first and last visits, number of visits, shopping cart contents, and the pages you viewed on our website. Cookies also may collect certain technical information from your computer. This technical information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. The information stored in a cookie cannot be used to identify you personally unless combined with information that you have provided in connection with a purchase, setting up an account, or registering for promotional emails, alerts, or surveys. Although IP addresses alone can reveal the location of your computer, we will use such information only to investigate and identify unauthorized activities.
PCPal may use session cookies to observe your navigation throughout the website for the purposes described above. You may set your Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. If you delete our cookies, you limit our ability to personalize the Website for your next visit; however, deleting a cookie will not prevent you from scheduling service or purchasing at our Website in the future. You may also set your Web browser not to accept cookies.
We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We may provide your personal information to reputable organizations that help us to fulfill your requests for service. We use companies such as banks, to verify and process credit card transactions, to make deliveries to you, to schedule and perform product installations and to administer service and warranty programs. We may share your information with companies that help us maintain our business and provide other services such as accounting services. We may provide personally-identifiable information to third-parties when you request us to install or purchase their products or services on your behalf.
We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.
The personal information you supply to us will be maintained on our secure server(s). We may send you emails or contact you by phone or mail about PCPal services, provide you with recommendations you requested on products or services that may include links to make purchases, and information about products and services offered by trusted businesses we hope will be of interest to you. At any time, you can instruct us whether you want to receive such contacts from us. You may call or write to us and indicate your preferences for use of your information or opt-out completely from receiving communications from us. Please allow us a reasonable period of time in order to satisfy your request, as some communications may already be in process. Here are some of the ways we use personal information collected on the Website:
- Create Customer Accounts
- Communicate with You
- Schedule Services
- Ensure Delivery of Services
- Operation of Our Website
- Send Alerts to You on Viruses and Fraudulent Schemes
- Deliver Products that You Purchase
- Invoice You and Process Your Credit Card Information
- Confirm and Track Your Requests
- Respond to Your Inquiries
- Provide Promotional Communication and Other Information to You
- Offer Services and Products to You
- Customize Your Online Experience
- Improve Our Website Design
- Provide Your Information to Businesses that You Request Us to Purchase Products or Services for You.
We protect data with various physical, technical and procedural measures and we restrict access to your information. Our information systems are maintained to isolate them from access by other networks connected to the Internet.
All information transmitted through the Website is stored on secure servers. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our website.
Linking to Other Websites
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